TERMS AND CONDITIONS
2. TERMS AND CONDITIONS
Last updated: 18 September 2026
These Terms and Conditions (“Terms”) govern use of zero-shop.xyz and purchases made through Zero Shop. By placing an order, you agree to the version of the Terms presented before checkout. Nothing in these Terms limits mandatory consumer rights.
2.1 Seller and contact details Unless a product page and checkout clearly identify a different contracting seller, the seller is:
ZeroMarket OÜ
Registry code: 17576483
Registered address: Keskallee 7, Järve linnaosa, Kohtla-Järve linn, Ida-
Viru maakond, 30322, Estonia
Email: support@zero-shop.xyz
Website: https://zero-shop.xyz
A supplier, partner or brand name shown with a product does not by itself make that party the seller. If a third party is the seller, its identity, contact details and the allocation of contractual responsibilities must be clearly shown before the order is placed.
2.2 Scope and related policies
These Terms apply together with the:
• Privacy Policy;
• Gift Card and Zero Shopping Points Terms;
• Cookie Policy;
• Refund, Returns and Cancellation Policy;
• product-specific conditions displayed before purchase.
If product-specific conditions conflict with these Terms, the more specific condition applies only to that product, but mandatory law always prevails.
2.3 Eligibility and customer accountYou must have legal capacity to enter into the transaction or act with the permission of a parent or legal guardian where required. You must provide accurate, current and complete information. You are responsible for keeping account credentials confidential and for activity carried out through your account, except where the activity results from our breach or another cause for which you are not responsible. Notify us promptly of suspected unauthorised access.
We may request reasonable verification, restrict access or suspend an account where necessary to protect customers, investigate suspected fraud, comply with law or enforce these Terms. We will act proportionately and will not remove accrued consumer rights.
2.4 Products, services and availability
We sell physical goods and may also offer services, training, digital content, Gift Cards or other products. The main characteristics, price and any material restrictions are shown on the relevant product page or during checkout. Product images are illustrative. Reasonable variations in colour or appearance may occur because of screens, lighting, packaging updates or handmade characteristics, but the product must conform to the contract and description. Placing a product in a cart does not reserve it. Products may be subject to stock, geographic, age, delivery or other lawful restrictions.
2.5 Prices, taxes and corrections
Prices are displayed in the currency indicated on the website. The total price, applicable taxes, delivery charges and other mandatory fees will be shown before you submit the order. Consumer-facing prices include applicable taxes unless the website clearly and lawfully states otherwise.
We may change future prices at any time. A change does not affect an already accepted order except where the customer agrees or the law permits correction of an obvious error.
If a price or product description contains an obvious error, we may contact you before acceptance or fulfilment and offer the correct terms or cancel and refund the order. We will not substitute a higher price without your agreement.Where we announce a price reduction, the prior price and promotion will be presented in accordance with applicable pricing law. Zero Shopping Points are governed separately and may cover no more than the permitted share of an eligible product price.
2.6 Ordering and contract formation
Before placing an order, you can review and correct the cart and checkout information. The checkout button will indicate that the order creates a payment obligation.
After the order is submitted, we send an electronic acknowledgment.
Unless the acknowledgment expressly states that the order has been accepted, it only confirms receipt. The contract is formed when we send an acceptance or dispatch confirmation, activate the purchased service or Gift Card, or otherwise begin performance with your agreement.
We may refuse or cancel an order before acceptance for legitimate reasons, including unavailable stock, inability to deliver, obvious error, failed payment, suspected fraud, sanctions restrictions or unlawful activity.
Any captured payment for a cancelled order will be refunded. The order confirmation and applicable contractual terms will be provided electronically in a form that can be saved.
2.7 Payment
Available payment methods are shown at checkout and may include payment processing by Stripe or another identified provider. Payment may be authorised or captured when the order is placed or accepted. You confirm that you are authorised to use the selected payment method. We may conduct reasonable security or anti-fraud checks. We do not impose payment-method fees prohibited by law. Zero Shopping Points represent closed-loop gift card value under the Gift Card and Zero Shopping Points Terms. They may be applied only within Zero Shop, normally to no more than 50% of the eligible product price. The remaining amount and any excluded costs must be paid using an accepted payment method.
2.8 Delivery of physical goodsAvailable destinations, delivery options, estimated time and cost are shown on the website or at checkout. Unless another delivery time is agreed, we deliver without undue delay and no later than 30 days after the contract is concluded. You must provide a complete and accurate delivery address. If delivery fails because of incorrect information or an unjustified refusal to receive the parcel, we may charge reasonable, evidenced additional delivery costs where permitted by law. Risk of loss normally passes to a consumer when the consumer or a person designated by the consumer, other than the carrier, receives the goods. If the consumer independently appoints a carrier not offered by us, risk may pass when the goods are handed to that carrier as provided by law. For delivery outside the European Union, the customer may be responsible for clearly disclosed import duties, taxes and customs formalities unless checkout states that they are included. We do not shift costs to a consumer that were not properly disclosed before the order.
2.9 Services and digital content
The description of a service or digital product will state its content, delivery method, timing and relevant technical or participation requirements. If you ask us to begin a paid service during the 14-day withdrawal period, we may request your express instruction. If you later withdraw before completion, you may have to pay a proportionate amount for service already supplied. The withdrawal right may be lost after full performance only where the conditions required by law, including prior express consent and acknowledgment, have been met. For digital content not supplied on a tangible medium, immediate delivery and loss of the withdrawal right require the express consent and acknowledgment required by law.
2.10 Right of withdrawal and returns
Consumers generally have 14 days to withdraw from an online purchase without giving a reason. The start of the period, procedure, return-cost rules and statutory exceptions are explained in the Refund, Returns and
Cancellation Policy.
The withdrawal right may not apply, among other lawful cases, to personalised goods, rapidly perishable goods, certain sealed hygiene orhealth-protection products once unsealed, fully performed services with the required consent, and immediately supplied digital content where the legal conditions for loss of the right are met.
2.11 Conformity, defects and legal guarantee
We are responsible for goods, digital content and services that do not conform to the contract as required by law. A consumer may submit a complaint concerning lack of conformity appearing within the statutory period, including the two-year period applicable to consumer goods under Estonian law. Depending on the circumstances and law, remedies may include repair, replacement, bringing digital content or a service into conformity, price reduction, contract termination and refund. Commercial warranties, if offered, do not reduce statutory rights.
Report issues to support@zero-shop.xyz with the order number and a description of the problem. Photos may help but are not required where unreasonable.
2.12 Gift Cards and Zero Shopping Points
Gift Cards and Zero Shopping Points are governed by the separate Gift Card and Zero Shopping Points Terms. In summary:
• eligible Gift Card purchases may result in Zero Shopping Points being credited to a designated Zero Shop account;
• points represent closed-loop gift card value and may be applied only inside Zero Shop toward eligible products;
• points may cover no more than 50% of the eligible product price, subject to displayed exclusions;
• points cannot ordinarily be transferred, withdrawn, traded or exchanged for cash, cryptocurrency or another currency;
• points are not represented as cryptocurrency, a crypto-asset, electronic money, an investment, a security or an ownership right;
• mandatory refund and consumer rights remain unaffected.
2.13 Promotions and discount codes
Promotions may have separate eligibility, duration and product restrictions. Unless expressly allowed, promotions and discount codes cannot be combined. We may refuse a promotion obtained through error,manipulation, duplicate accounts or other abuse, while respecting mandatory consumer rights and already accepted lawful orders.
2.14 Reviews and user content
If the website allows reviews or other content, you must not submit unlawful, misleading, infringing, abusive or malicious material. You grant us a non-exclusive right to display and technically process content you submit for that purpose. You retain ownership of your content.
We may moderate or remove content for legitimate reasons. Any statement that reviews are verified will be used only where reasonable measures are taken to verify that they originate from customers who purchased or used the product.
2.15 Acceptable use
You must not:
• access or use the website unlawfully or fraudulently;
• interfere with security or operation;
• scrape, reverse engineer or automate access in a way that causes harm or violates law;
• misuse discount, Gift Card or points mechanisms;
• create accounts or transactions to evade restrictions;
• infringe intellectual-property or privacy rights.
2.16 Intellectual property
The website, branding, design, text, graphics, software and other content are owned by or licensed to ZeroMarket OÜ and are protected by applicable intellectual-property law. These Terms grant only a limited, revocable, non-transferable right to use the website for lawful personal or business purchasing purposes. No ownership right is transferred.
2.17 Third-party services and links
The website may use or link to independent payment, delivery, social-media or other services. Their own terms may apply. We are not responsible for an independent third party’s service, but this does not exclude responsibility that the law places on us as seller.2.18 Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for intentional misconduct, gross negligence, death or personal injury caused by negligence, fraud, or mandatory consumer remedies.
To the extent permitted by law, we are not liable for indirect or unforeseeable loss that is not caused by our breach. For business customers only, further reasonable limitations may apply where expressly agreed. No limitation deprives a consumer of mandatory rights.
2.19 Force majeure
Neither party is liable for delay or failure caused by circumstances beyond reasonable control, but payment obligations already due remain unaffected. We will take reasonable steps to reduce disruption and will inform affected customers where appropriate. If performance becomes impossible or excessively delayed, applicable cancellation and refund rights remain available.
2.20 Complaints and dispute resolution
Send complaints to support@zero-shop.xyz. Include your name, order number and a clear description. We aim to acknowledge and resolve complaints within a reasonable time. If an Estonian consumer dispute cannot be resolved directly, the consumer may contact the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority
(TTJA):https://www.ttja.ee/en/consumer-disputes-committee. Consumers resident in another EU/EEA country may also contact their local European Consumer Centre or competent alternative dispute-resolution body. The former EU Online Dispute Resolution platform has been discontinued and is not offered as a dispute channel.
2.21 Governing law and jurisdiction
These Terms are governed by Estonian law. If you are a consumer habitually resident in another country, this choice does not deprive you of mandatory protections of that country that cannot be excluded by agreement.Disputes may be brought before a competent Estonian court or another court competent under mandatory consumer-jurisdiction rules.
2.22 Changes
We may change these Terms for future use and future purchases. The
Terms applicable to an order are those accepted when the order is placed, unless a change is required by law or expressly agreed. Material changes affecting an ongoing service will be notified where required.
2.23 Contact
ZeroMarket OÜ
Registry code: 17576483
Keskallee 7, Järve linnaosa, Kohtla-Järve linn, Ida-Viru maakond, 30322, Estonia
support@zero-shop.xyz