GIFT CARD AND ZERO SHOPPINGPOINTS TERMS

 Last updated: 18 September 2026

 These terms govern Zero Shop Gift Cards and Zero Shopping Points. They form part of the Zero Shop Terms and Conditions. Please read them before purchasing a Gift Card or using points.

 3.1 Issuer

 Gift Cards and Zero Shopping Points are issued and administered by:

 ZeroMarket OÜ

 Registry code: 17576483

 Keskallee 7, Järve linnaosa, Kohtla-Järve linn, Ida-Viru maakond, 30322, Estonia

 support@zero-shop.xyz

 They may be used only at zero-shop.xyz and are not issued for use with unrelated merchants.

 3.2 Definitions

 Gift Card means an eligible Zero Shop closed-loop voucher or account-credit product purchased from Zero Shop under these terms.

 Zero Shopping Points or Points means closed-loop gift card value credited to a designated Zero Shop account following an eligible Gift Card purchase or, where expressly identified, a promotion. Points may be used only within Zero Shop and only in accordance with these terms.

 Eligible Product means a product for which Points use is enabled at checkout. Excluded items may include Gift Cards, cash-equivalent products, delivery charges, taxes or fees shown separately, and any product expressly marked as ineligible.

 Points Balance means the number of valid Points recorded in the user’s Zero Shop account. Our transaction ledger is the authoritative balance record, subject to correction of proven error.3.3 Purchase and activation The available Gift Card values, price, currency and number or value of Points to be credited are displayed before purchase and in the order confirmation. No conversion rate should be assumed unless it is expressly displayed. After successful payment and any necessary security review, the Points connected with the Gift Card are credited to the Zero Shop account designated during purchase or activation. A Zero Shop account may therefore be required.

 The purchaser is responsible for entering the correct recipient or account information. Contact us promptly if an error is discovered before activation. We cannot guarantee reversal after Points have been credited or used, but statutory rights remain unaffected.

 3.4 Permitted use and 50% limit Points represent closed-loop gift card value and may be applied only toward Eligible Products through Zero Shop. Unless a specific offer is more restrictive, Points may cover up to 50% of the eligible product price for each relevant order line. At least the remaining 50%, together with delivery charges and any other excluded amounts, must be paid using an accepted payment method.

 The eligible product price is calculated after any non-combinable promotion and before any separately displayed delivery charge. Checkout displays the Points accepted and the remaining amount payable before the order is submitted. Points cannot be used to purchase another Gift Card or another cash-equivalent product. Points cannot be combined with another promotion unless the offer expressly allows it. Use of Points does not change the seller’s obligation to display prices and promotions lawfully. The order confirmation will record the product price, Zero Shopping Points applied / gift-card component, and the amount paid by the other payment method.

 3.5 Nature of PointsZero Shopping Points represent closed-loop gift card value within Zero Shop.

• cryptocurrency or a crypto-asset;

• electronic money or a bank deposit;

• legal tender or a general payment instrument;

• a security, share, bond or ownership interest;

• an investment or savings product;

• a right to interest, profit, yield or investment return.

 Points have no independent cash value outside Zero Shop. Except where a refund is required by law or expressly provided in these terms, Points cannot be:

• withdrawn or redeemed for cash;

• exchanged for cryptocurrency or another currency;

• transferred between users or accounts;

• sold, traded, pledged or donated;

• used outside Zero Shop.

 These descriptions do not override mandatory law or determine a regulatory classification solely by label; ZeroMarket OÜ will operate the programme according to its actual features and applicable law.

 3.6 Validity and expiry

 Unless the Gift Card product page promises a longer period or applicable law requires one, Points obtained through a purchased Gift Card are valid for five years from the date they are credited. The expiry date must be shown before purchase or in the account or order confirmation. No inactivity or maintenance fee is charged merely because Points are unused.

 Complimentary or promotional Points not purchased through a Gift Card may have a different clearly disclosed validity period. Their expiry and material restrictions will be shown when they are offered. Mandatory rights applicable in the customer’s country prevail over any expiry rule. We may extend validity at our discretion, but are not obliged to do so unless required by law.

 3.7 Balance and transaction historyAvailable balance and recent activity may be shown in the account. If you believe the balance is incorrect, contact support@zero-shop.xyz promptly with relevant order information. We may correct a technical or clerical error, duplicate credit or reversed payment. We will not remove valid purchased Points arbitrarily. Where reasonably possible, we will notify the user of a material correction and its basis.

 3.8 Returns and refunds for orders paid partly with Points

 Where an Eligible Product is validly returned or an order is cancelled:

• the amount actually paid using the external payment method is refunded to the original payment method, subject to the Refund,

 Returns and Cancellation Policy;

• Points applied to the returned item are normally restored to the same Zero Shop account;

• restored Points retain their original expiry date, unless mandatory law or fairness requires a reasonable extension;

• for a partial return, cash and Points are allocated proportionately to the returned order line as recorded in the order confirmation;

• delivery costs are refunded only to the extent required by law or the applicable return policy.

 Points are not converted into a cash refund merely because they were used on a returned product. This does not limit a statutory right to a monetary refund for the separate Gift Card purchase itself.

 3.9 Withdrawal from or refund of a Gift Card purchase

 A consumer who buys a Gift Card online generally has a 14-day statutory withdrawal period from conclusion of the contract, unless a lawful exception applies.

 If no associated Points have been used, withdrawal during the applicable period results in cancellation of the Points and refund of the Gift Card purchase price to the original payment method.

 If the consumer expressly asked for immediate activation and used some

 Points before withdrawal, we will apply mandatory law. Where legally permitted, we may deduct or recover the value of the benefit already usedand cancel the unused balance. We will never use this clause to remove a mandatory refund right. Outside statutory or expressly promised refund rights, a Gift Card or unused Points are not redeemable for cash.

 3.10 Lost access and account security

 Points are recorded to an account rather than represented by cash. Protect account credentials and any activation code. Notify us promptly of suspected unauthorised access. We may suspend activation or use while investigating credible fraud or security concerns. After reasonable verification, we may restore access or replace an unused code. We are not responsible for loss caused solely by a user’s intentional or negligent disclosure of credentials, except where law provides otherwise.

 3.11 Prohibited conduct

 You must not:

• sell, trade or broker Points or activation codes;

• use Points for unlawful, fraudulent or commercial exchange activity;

• exploit errors, duplicate credits or technical vulnerabilities;

• create multiple accounts to evade limits;

• reverse or dispute the payment for a Gift Card after associated Points have been used, except where you have a lawful basis.

 Where misuse is reasonably suspected, we may temporarily restrict the affected account or transaction while investigating. We may cancel Points obtained through fraud, chargeback, payment reversal or technical duplication. Valid purchased value and mandatory consumer rights will not be removed without lawful grounds.

 3.12 Programme changes or closure

 We may modify the programme for future Gift Card purchases or promotional Points. Changes will not retrospectively reduce valid purchased Points or materially impair their use without a lawful basis. If Zero Shop permanently ends the purchased-points programme, we will provide reasonable advance notice and a reasonable opportunity to usevalid Points. Where continued use is impossible, we will provide a remedy required by law, which may include refunding the unredeemed purchased value. Promotional Points may be handled under the disclosed promotional terms and mandatory law.

 3.13 Taxes

 Tax treatment may depend on the transaction and jurisdiction. Any taxes charged on the Gift Card or later product order will be handled and displayed in accordance with applicable law. Customers are responsible for their own tax obligations where relevant.

 3.14 No investment solicitation

 Gift Cards and Points are offered only to provide closed-loop gift card value that may be applied toward eligible purchases within Zero Shop. They are not offered to raise investment capital, finance a venture or promis financial appreciation. Customers should purchase them only if they intend to use them under these terms.

 3.15 Law, complaints and contact

 These terms are governed by Estonian law, without depriving consumers of mandatory protection in their country of habitual residence. Questions and complaints: support@zero-shop.xyz. If a consumer dispute cannot be resolved directly, an Estonian consumer may contact the Consumer Disputes Committee at https://www.ttja.ee/en/consumer-disputes-committee.